Return & Refund Policy

Company Warranty

The company hereby warrants the effectiveness of its product “HairRich” sold to customer with a full money back guarantee under the following terms and conditions:

  1. Effective shall mean any effect in reducing hair loss.
  2. Customer is to complete three full cycle treatment plan of 36 weeks by consuming “HairRich”two times daily with the recommended dosage. Each box of “HairRich”contains 4 weeks of treatment; 9 boxes of “HairRich”would be required to complete the 36 week plan.
  3. Customer must document and notify company of its two times per day consumption of “Hairrich” by sending e-email ( to company daily, detailing the time and dosage of consumption by customer, continuously for the full 36 weeks treatment plan in order to enjoy this express warranty.
  4. If “HairRich”is /are purchased through storefront, customer must also visit the same store every four weeks for an inspection of the effectiveness, a total of 9 visits in the 36 weeks period in order to enjoy this warranty. Failure to comply with all specific terms stated would void the general warranty.

Return / Exchange

According to US Food Safety requirements, any products you purchase will not be returned and exchanged. If you follow the terms of company warranty and the product did not have effective. We will issue you refund. Please do not send your purchase back to the manufacturer. 

To complete your refund, we require a receipt or proof of purchase. We will send you an email to notify you that we have review it. We will also notify you the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically ne applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (If applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: and send your item to : P.O. Box 177, South Pasadena CA 91031 United States. 


You will be responsible for paying your own shipping costs. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.